Delivery & cancellation policies

Requests are reviewed before a delivery is accepted. Submitting a request does not guarantee a pickup, delivery time or installation access.

Fees and availability

We confirm the delivery fee and available schedule before you agree to a delivery. No prices or payment collection are active on this website. Any additional trip or redelivery fee must be disclosed and agreed before another trip is arranged.

Change or cancel a request

Email Isiah.walker34@yahoo.com with your request reference as soon as possible. Do not include prescription or medical details. A change is confirmed only when dispatch acknowledges it. Before pickup, dispatch can review cancellation. After pickup, dispatch must coordinate a permitted handoff or return with the pharmacy.

If you cannot receive the delivery

Tell dispatch promptly. An authorized recipient and acknowledgment are required. If the recipient is unavailable or access is restricted, the driver records a delivery attempt or hold and dispatch coordinates the next permitted step. Do not assume medicine will be left unattended. Returns depend on the dispensing pharmacy’s instructions and acceptance.

Pickup and handling restrictions

Pickup is conditional on pharmacy permission, recipient eligibility, required authorization and installation access. Ask dispatch to confirm whether your item can be handled. Do not assume controlled, refrigerated, temperature-sensitive or specially handled items are accepted. Use the pharmacy’s approved channels for medication information.

Timing and urgent needs

Tracking shows staff-recorded progress, not live GPS or a guaranteed arrival time. Scheduling is by confirmation; operating hours and phone support have not been published. This is not an emergency or urgent medication service. For medication questions, delays affecting your care or urgent refills, contact your pharmacy or care team through their approved channels.