THE PROCESS

Designed to be simple.
Built to be responsible.

Here’s what customers can expect as we prepare to offer authorized prescription pickup and delivery coordination.

Service member with a military family
01
START HERE

Explore your options

Review our coverage plans and delivery guidelines. Submit a delivery request and save your tracking link. Our team must review and confirm the request before a delivery is booked.

Start a delivery request →
02
WORK WITH YOUR PHARMACY

Get your prescription ready

Activate or request refills directly through your pharmacy's secure, authorized channels. The pharmacy—not Apoteke to Go—handles prescriptions, clinical advice, and dispensing.

Visit Fox Army Health Center pharmacy guidance ↗
03
VERIFY ELIGIBILITY

Confirm authorization and access

Pickup authorization, identification requirements, location restrictions, pharmacy approval, and medication eligibility are reviewed before any request can be accepted.

04
COORDINATE DELIVERY

Set the handoff

Once all requirements are met, the delivery location, schedule, price, and any handoff requirements are confirmed. Nothing is considered booked until the request is explicitly accepted.

Important: your prescription information stays with your pharmacy.

Do not upload prescription images, medical records, ID cards, prescription numbers, diagnoses, or other sensitive health data to this website. Use approved pharmacy or healthcare channels.